Answer

Campaign Duration and Shipping Details:

1. What is the typical duration of a campaign?

• The duration of a campaign varies depending on the product but typically falls within the range of 3 to 7 days. This time frame allows customers to make the most of the campaign's offerings.

2. How is the shipping time determined for campaign products?

• Shipping times are contingent upon the manufacturer's location. Here are the estimated shipping times based on manufacturing regions:

• Manufacturers in Asia: Shipping times may extend to approximately 14 days.

• Manufacturers in Europe: Generally, provide shipping within a 10-day timeframe.

• Manufacturers in South and North America: Aim to deliver within 7 days.

3. What sets Third-Party Campaigns apart from standard campaigns?

• Third-Party Campaigns function according to their unique business policies, which may involve variations in shipping and campaign duration. For comprehensive insights into the terms and conditions of third-party campaigns, please consult Tesquito's campaign details on our website.

4. Do Third-Party Campaigns offer choices for customer pickup or shipping?

• Yes, it's essential to note that third-party campaigns may present options for customer pickup or shipping. We recommend reviewing the specific campaign details on our website to understand the available choices for each third-party campaign.

We are committed to providing clear information regarding campaign duration and shipping, ensuring a seamless shopping experience for our valued customers. If you have additional questions or require more details, please explore our campaign pages or reach out to our dedicated customer support team.

Answer

For the Tesquito Campaign, there are three ways to obtain the product:

1. We Ship:

   • You can choose to have the product shipped directly to your preferred address.

2. Picking Up at Partner Store:

   • You have the option to pick up the product from one of our partner stores.

3. Picking Up at our Warehouse:

   • Another option is to pick up the product from one of our warehouses.

3rd Party Campaign:

Regarding 3rd Party Campaigns, the methods for obtaining the product are as follows:

1. They Ship:

   • The third party will handle the shipping process, and the product will be delivered to your designated address.

2. Picking Up at their Store/Warehouse:

   • You can choose to pick up the product directly from the third party's store or warehouse.

Shipping Considerations:

We make every effort to ensure prompt delivery of your package. However, please note that certain factors such as weather conditions, high postal traffic, and the performance of shipping companies are beyond our control.

For specific details regarding 3rd Party Campaigns, please obtain information directly from the campaign owner (the third party).

Manufacturer Shipping: Most items from the manufacturer are typically delivered within 7-14 business days. However, we kindly request that you allow 10-12 business days before contacting us regarding delivery. Free shipping is available for some campaigns; please refer to the campaign specifics for more information.

Direct Shipping: In order to minimize unnecessary shipping costs, some items will be shipped directly from the manufacturer. This helps ensure efficient delivery of the product.

Answer

1. What is your return policy?

   • We accept returns within 30 days of the purchase date. The item must be in its original condition with all tags and packaging. Please review our full return policy for details.

2. How do I initiate a return?

   • To start a return, please contact our customer support team, and they will guide you through the process. You can reach them at [customer support email or phone number].

3. Do you cover return shipping costs?

   • We provide a prepaid return label for items that are defective or damaged. For other returns, the customer is responsible for return shipping costs.

3rd Party: contact the 3rd party; please read their own return policy. Tesquito is not responsible for third parties.

Answer

Payment Process for Campaigns:

1. Manufacturer Campaign Payment:

   • Once a manufacturer campaign ends successfully, you will receive an email notification.
   • The email will include a link that directs you to the payment page.
   • By clicking on the provided link, you can proceed with the purchase and payment for the product.

2. 3rd Party Campaign Payment:

   • In the case of a 3rd party campaign, you will receive an email notification from the 3rd party.
   • The email will contain a link that will either lead you to the payment page for the product or service, or directly to the vendor site.
   • The specific destination depends on the campaign owner (vendor) associated with the campaign.

Contact Information:

• Communication regarding the campaign will be carried out through email, with the campaign owner reaching out to customers.

Additional Information:

• Joining the Tesquito Campaign does not establish a contractual agreement between you and the vendors, and it is completely free.
• If you still wish to purchase a product or service from a 3rd party campaign after it successfully concludes, you can make the payment by clicking on the provided link.

Third-Party Campaign:

• For third-party campaigns, you will receive a notification from the respective vendor.
• If you decide to proceed with the purchase, you can make the payment at that time.

Answer

Modifying and Canceling Orders:

Regular Online Shop:

• If your order has not yet been shipped, you have the flexibility to cancel or make changes to it.
• To request order cancellation or changes, please contact us at info@tesquito.com.

Tesquito and Manufacturer Campaign Orders:

• Regrettably, once the payment has been processed, orders made through Tesquito and Manufacturer Campaigns cannot be altered or canceled.

3rd Party Campaigns:

• For guidance on order modifications or cancellations in 3rd Party Campaigns, kindly reach out directly to the respective third party handling the campaign.

Answer

Payment Options:

We offer the following payment options:

1. Credit and Debit Cards:

   • We accept major credit cards, including Mastercard and Visa.
   • You can use your credit or debit card to make secure payments for your purchases.

2. PayPal:

   • We also accept PayPal as a payment method.
   • You can choose to pay with your PayPal account, or if you don't have a PayPal account, you can still use your credit or debit card through PayPal's guest checkout option.
   • This means you can make a payment without needing a PayPal account.

We strive to provide convenient and flexible payment options to ensure a seamless shopping experience for our customers.

Answer

1. Do you deliver to PO Box addresses?

• No, we do not deliver to PO Box addresses. We require a physical street address for the delivery of our products.

2. Why don't you deliver to PO Box addresses?

• This policy is in place to ensure the secure and efficient delivery of your orders. We use various shipping carriers, and they typically cannot deliver to PO Box addresses, which may cause delays and complications in the delivery process.

3. What should I do if I only have a PO Box address?

• If you only have a PO Box address, we recommend using an alternative physical address for your delivery. This could be your home address, workplace, or any other location where you can receive packages.

4. Can I provide both a physical address and a PO Box address for delivery?

• Yes, you can provide both a physical address and a PO Box address during the checkout process. However, please ensure that the physical address is the primary delivery location.

5. I've already placed an order with a PO Box address. What should I do?

• If you've already placed an order with a PO Box address and need to change the delivery address, please contact our customer support team as soon as possible. We will do our best to assist you in updating the address before the order ships.

6. What happens if I don't provide a physical address for delivery?

• If you do not provide a physical address for delivery, your order may be delayed or canceled. Our customer support team will reach out to you to address the issue and find a suitable solution.

7. How can I contact customer support for assistance?

• If you have any questions or concerns regarding our delivery policies, including the use of physical addresses, please reach out to our customer support team. You can contact them at [customer support email or phone number].

We appreciate your understanding of our policy regarding PO Box addresses and thank you for choosing our services.

Answer

1. What does the campaign price typically include?

• In most cases, the campaign price covers the cost of the product as well as shipping. We aim to offer a convenient and transparent pricing structure for our customers.

2. Are there exceptions where the campaign price doesn't include shipping?

• Yes, there are certain campaigns involving large items. In such instances, the product may be either in our warehouse or in a third-party warehouse, and shipping costs may not be included in the campaign price.

3. What should I know about Third-Party Campaigns and shipping?

• For Third-Party Campaigns, it's important to be aware that we are not responsible for shipping arrangements. To get comprehensive information about shipping for third-party campaigns, we recommend reviewing the specific Product and Service Campaign Shipping Policy on tesquito.com.

4. How can I determine if a campaign includes shipping or not?

• To check whether a specific campaign includes shipping, please refer to the campaign details on our website or contact our customer support team for clarification. We're here to assist you in understanding the inclusions and arrangements for each campaign.

We strive to make our campaign pricing and shipping policies as clear as possible, ensuring you have the information you need to make informed choices when participating in our campaigns. If you have further questions or need assistance, don't hesitate to reach out to our dedicated customer support team.